Understanding conversational interfaces: benefits and challenges by Emma White

Key Principles of Conversational User Interfaces UX UI Remember, users are talking with you, not pointing to things on a list. If you’re asking for a shirt size, “extra-large,” “XL,” or even “the largest size you have” can all mean the same thing. “Thursday”, “thu”, “thrusday” (yes, with a typo) and possibly “tomorrow” could all [...]